Store Policy

We hope you enjoy all of the merchandise we have to offer from our store! If there is a problem with your order, we would love the opportunity to make things right.

Please refer to this page for instructions on what to do when there is a problem with your order.

If you need a refund before your order has shipped: 

Orders are eligible for a direct refund (money returning to your original payment method) for 90 days after your purchase date. Please contact us with your order number and reason for canceling to start a refund.

Orders older than 90 days are eligible for reimbursement in the form of store credit of equal value to the items bought, which can be used for future merchandise purchases through our store.

Orders that have been shipped that are not damaged are not eligible for a refund.

If your order arrives damaged:

You may contact us with a summary of the damage. Please be ready to provide photos of the damage if our support email asks for them.
If the damage is evident and accepted, we will offer a refund/store credit dependent on the refund window, or we will offer a replacement if there is one available.

"Damaged" is defined by item: 

  • Stickers - Unusable, ripped, punctured, etc. Once the backing of a sticker is removed, it is considered used and no longer eligible for a refund.
  • Keychains - Unusable, broken plastic, missing pieces, etc. Scratches on the protective film does not qualify as damage; please remove the film from both sides to see if there is damage to the product itself. One side has a clear film while the other is opaque.
  • Enamel Pins- Unusable, scratches, missing paint, broken metal backing, etc. Bends in the card do not qualify as damage.

If your order is lost in the mail: 

Mail is sent out through USPS, and shipped packages become responsibility of the mail carrier. 

For domestic shipments:
If your package does not arrive within 15 days, please contact us no later than 40 days after your item shipped. If your ship date is later than 40 days, we will not be able to look into the case.

A note on international orders: 

All customs fees and duties are the responsibility of the customer and, if applicable, will be paid upon delivery or pick up.  We are not responsible for extra fees due to customs or duties.
We are not able to look into international packages lost during transit.